Refund policy

Badia Cancellation Policy

Customers can cancel their order by the cut off time of 4 PM the same day the order was placed, no cancellations will be accepted after the cut off time; All cancellations should be made by calling Badia Farms Customer Support Line at +971 4 339 7733. 

In case of orders placed after the cut off time (4 PM), customers have up to the next day's cut off time to cancel the order.

Refunds will be processed back via the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed (see below refund policy).

 

Badia Return & Refund Policy  

Badia delivers the freshest product with the highest quality in the market. If the product is non-conforming upon delivery, the customer should reject receipt of the product, and a refund will be issued, refunds will be processed via the payment solution used initially by the customer when placing the order. We can only accept returns of products that are not accepted at the delivery time.

Moreover, we accept returns only if their delivery packaging has not been opened, or if the products are damaged or the wrong product was delivered. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.